Item(s) are damagedUpdated 2 years ago
If you have received faulty or damaged item(s), please ensure it is reported within 12 working hours of your package delivery date.
- Please drop us an email along with the pictures of the damaged products.
- Please make sure, the picture should clearly include the CN slip, damaged product, and flyer/box in which the parcel was delivered.
- IF WE FIND YOUR PRODUCT AS FAULTY:
- We'll check for the availability of the same variant in-stock availability If the same variant would be available, so we'll replace your product within 7 working days on 0 COD. You must return the damaged item to the same rider who'll deliver you the fresh product.
- If the damaged product is not available in stock, we'll replace it with the remaining products which are not dispatched from your order (If your order is partially dispatched) and the product's price would be deducted. You must return the damaged item to the same rider who'll deliver your remaining order.
- The product will be replaced with your any of the pending OR new orders, and the product's price would be deducted. You must return the damaged item to the same rider who'll deliver your pending OR new order.
- After RECTIFYING, if none of the above options will be possible, we will process your refund and for that, we will be needing the following details.
- Bank Name
- Account Title:
- Account Number:
- IBAN Number:
- Order number:
- Amount to be refunded:
- Reason for the refund:
Refund will be processed within 10-15 working days.
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