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My order says delivered, but I didn’t receive it ?Updated 2 years ago

  • If your order is lost or missing, you must contact us within 12 working hours of the expected delivery date of your order to file a claim.
  • Please be sure you check with neighbors, roommates, family members, or anyone else who may have been home at the time the package was delivered.
  • BAGALLERY does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
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