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Return PolicyUpdated 2 years ago

Return and Exchange Policy


•If your product is damaged, defective, or incomplete at the time of delivery, please file a return request within 12 hours of delivery.

•Please contact Customer Service at [email protected], indicating the item(s) you would like to return and the reason.

•Attach packaging pictures along with the product pictures from different angles. 


Shipping Damages / Broken Items: 


Bagallery takes the best possible measures in providing sustainable packaging but since some of the makeup items are fragile, and can be damaged by the shipping company during the transit, you need to share the proof of damage within 6 hours of receiving those items, and we will not return or exchange such items, but we will provide you a discount coupon equivalent to the damage happened. We will require 7-10 business days to settle these claims.


Reserved Rights Regarding Returns

•We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

•An irregular or excessive returns history indicative of "wardrobing;"

•An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

•Potential fraudulent or criminal activity.




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