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Why is my order taking longer to process than normal?Updated 3 years ago

  • It typically takes 3-7 (working) days to process your locally sourced/Flash Delivery products order and 45 working days to process the imported/Pre-order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time. 
  • If you wish to receive the other items in your order ASAP, you may cancel the item(s) so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.
  • Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take a long time these days.
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