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Missing item(s)Updated 3 years ago

Did you receive an out-of-stock/cancelation notification?

Some of the items in your order could have sold out, you would have an email/Text message.

  1. Yes, I got the email 
  • No, I didn't get the email
  • Please check the status of your order. It might be possible that your order has been shipped partially.

If NOT

 

  • We sincerely apologize for the hassle.
  • Please file a complaint along with pictures of the parcel received within 12 working hours of order delivery 

If your order is pre-paid and you opt for a refund,

 

  • You will receive a refund only if the order was prepaid via bank deposit within 15 business days. This timeframe will be dependent upon your bank.
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