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Order Issues

14 articles

Order Issues

Articles

How to change address?

You can edit the address via emailing us at [email protected] The address can't be edited once it is out for delivery.

How can I place an order?

Thank you for choosing BAGALLERY! We're happy to show you how to order items on our site. Following are the steps to place an order,. Add your desired products to the cart ➡️ CHECKOUT. Select continue to shopping, if you want to add more products to

How to cancel my order?

You can cancel the order by emailing us at [email protected] before it ships out. Note: We're not able to cancel an order that has been shipped. We recommend you do a return and request the rider to cancel the order on the doorstep.

Why was my order cancelled?

We will send you an email notification about order cancellation, we sincerely apologize for that. It may be because:. If your order is prepaid, you will receive a refund via bank deposit within 15 business days. This timeframe will be dependent upon

How to check my order status?

Orders can be checked via "Track My Order". Note: On our site, accounts can be registered by customers' email. Please find out under which account you made the order, and make sure you log in to the correct account.

Are there any additional shipping fee?

Orders containing products in bulk quantity may be subject to overland shipping. You may contact us for more information.  Note:

Why is my order taking longer to process than normal?

It typically takes 3-7 (working) days to process your locally sourced/Flash Delivery products order and 45 working days to process the imported/Pre-order. If your package exceeds the standard processing period, it's normally due to the fact that a pa

Can I change or modify my order?

Changing sizes:. 1. You can contact our customer support and request them to cancel the order and place a new one with the correct size. 2. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the

My order says delivered, but I didn’t receive it ?

If your order is lost or missing, you must contact us within 12 working hours of the expected delivery date of your order to file a claim.Please be sure you check with neighbors, roommates, family members, or anyone else who may have been home at the

Missing item(s)

Some of the items in your order could have sold out, you would have an email/Text message. If NOT. If your order is pre-paid and you opt for a refund,.

Why I did not get a confirmed email about my order?

A confirmation email will be sent within 24 hours of the order being placed. We recommend checking your Junk/Spam mail folder as well. :). Also, you can check all your order status via clicking"Track My Order",

Item(s) are damaged

If you have received faulty or damaged item(s), please ensure it is reported within 12 working hours of your package delivery date. Refund will be processed within 10-15 working days.

Wrong item(s)

You will need to report your incorrect item(s) received within 12 working hours of your package delivery date at [email protected]

My order was returned to shipper

PRE-PAID Returned-to-shipper packages will be refunded via bank deposit within 15 working days. An order may be returned to the sender for one of the following reasons:. We do not take responsibility for lost, misplaced, or incorrectly delivered ship